![]() ![]() It provides a better definition, organization and comprehension of the essential and support IT management activities. The main difference between the described model and others found in the literature is that our model places EA concept at the centre of the organization of IT Management activities. This article presents a business process model for the IT Management that can be used in medium and large organizations as a framework for modelling and analysing their IT management processes. It is widely recognized that the use of the Enterprise Architecture (EA) practice for organizing these technologies into a framework is a key factor for achieving a better IT - business alignment. The successful application of Information Technologies (IT) in an organization depends on the business processes used for managing such technologies. ![]()
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